stays uniq ltd.
Company Registration: C111988
VAT: MT31875928
Registered Address: Triq Il-Makna Tas-Serrar 15, Swanlake, Msida, MSD1310, Malta
introduction
At *Stays Uniq Ltd.* (“Stays Uniq”, “we”, “our”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us, whether via our website, email, booking platforms, or in person.
We collect only what is necessary to deliver our services, and we process your data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Maltese data protection laws.
personal Data we collect
We collect the following categories of personal data when you make a booking, contact us, or use our services:
Identifying & Contact Information: Full name, email address, phone number, postal address, and ID details where required by law.
Guest ID Details: For all adult guests, we record the legally required lodging information — full name, nationality, passport/ID number, date of birth, dates of stay. We do not store scanned copies of passports/IDs unless required by law.
Reservation Details: Booking dates, property booked, number of guests, arrival/departure times, special requests.
Payment Information: Payment method, transaction details (amount, date), and billing address. We do not store full card details; payments are processed securely by PCI-compliant providers (Stripe, Airbnb Payments, Booking.com Payments, VRBO Payments).
Communications: Any messages, emails, or correspondence with our team.
Marketing Preferences: Your subscription status for receiving offers, updates, or newsletters.
Navigation Data: IP address, browser type, and usage data collected via cookies and tracking tools (see our separate Cookie Policy).
Purposes and Legal Basis for processing
We process your personal data for the following purposes:
Manage bookings: and deliver accommodation services (legal basis: contract performance)
Process payments: and issue invoices (legal basis: contract performance & legal obligation)
Provide customer support: and respond to inquiries (legal basis: legitimate interest)
Send marketing communications: to guests unless they opt out (legal basis: legitimate interest)
Comply with legal obligations: including guest registration for authorities (legal basis: legal obligation)
Improve services: by analysing website use and booking trends (legal basis: legitimate interest)
Sharing your data
We share your personal data only with trusted recipients as necessary to provide our services:
Payment processors: (e.g., Stripe) for secure payment handling
Booking platforms: (Airbnb, Booking.com, VRBO) when bookings are made via those channels
Property management & cleaning providers: for preparing and maintaining the accommodation
Third-party concierge service providers: for services you request
Public authorities: where required by law (e.g., police, tax authorities, court orders)
We do not sell your personal data to third parties.
Data Retention
We keep your personal data only as long as necessary or as required by law:
Booking records & invoices: 10 years (accounting purposes)
Guest ID records: 1 year, unless law requires longer
Customer inquiries: For the duration of the relationship and up to 3 years after last contact
Marketing data: Until you opt out or 3 years after last contact
Legal obligations: Data kept for statutory limitation periods if required
We do not sell your personal data to third parties.
Marketing communications
We may send promotional emails and offers to past guests unless they opt out. You can unsubscribe at any time by clicking the link in our emails or contacting us at info@staysuniq.com.
YouR rights
Under GDPR, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion where no longer needed or processed unlawfully
Restrict processing in certain situations
Receive your data in a portable format
Object to processing for direct marketing or legitimate interest purposes
Withdraw consent (where applicable)
To exercise your rights, email info@staysuniq.com. We will respond within one month.
If you believe your rights have not been respected, you can contact the Office of the Information and Data Protection Commissioner (IDPC) in Malta: https://idpc.org.mt/
Cookies & Tracking
We use cookies and tracking tools (including Google Analytics and Facebook Pixel) to improve our website and marketing. For details, please see our Cookie Policy.
Security
We implement technical and organisational measures to protect your data against unauthorised access, alteration, or loss. Payment processing is handled by PCI-compliant providers.
Third-Party websites
Our website may link to third-party websites (e.g., Facebook, Instagram, LinkedIn). We have no control over their privacy practices and encourage you to review their policies before sharing data with them.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. The most current version will always be available on our website.
Contact us
For any questions, requests, or complaints about this Privacy Policy or your personal data, please Contact Us
